Delivery & Returns

 
 

DELIVERY WITHIN THE MELBOURNE CBD (POSTCODE 3000)

Superfluid delivers within the CBD for FREE.

Free delivery only applies if you have a 3000 postcode.

Free CBD cleanse deliveries are made on; Monday, Wednesday & Friday after 10am.

 

DELIVERY CHARGES

For orders up to 5km from the CBD our delivery fee is $10.00.

For orders between 5km and 18km from the CBD our delivery fee is $18.00.

For orders 18km and beyond from the CBD please email us info@superfluid.me so we can advise of any additional delivery charges.

To be eligible for delivery, there is a minimum of four juices or mylks or a minimum spend of $40.00 per delivery.

If you are located outside of 18km from the CBD please email us info@superfluid.me so we can discuss your order and advise of any additional delivery charges.

 

CLEANSE PACK DELIVERY TIMES

Superfluid cleanses are delivered on Sunday, Tuesday and Thursday evenings.

Orders need to be in by 2.00pm the day prior to your selected delivery date to guarantee we can meet your request.

If you are located outside of 18km from the CBD please email us info@superfluid.me so we can discuss your order and advise of any additional delivery charges.

 

DELIVERY PROTOCOL

Our drivers will do the following:  1. Knock on Door  2. Call the Mobile number provided 3.  (if no answer) Text the number.  Once these steps have been done with no response, the delivery person will then leave the cleanse pack either at your front door or reception desk of the address given.

 

DELIVERY TERMS AND CONDITIONS

1. We strive for accurate delivery times; however, delivery times may be delayed due to unforeseen road and/or courier delays.

2. For next day delivery, orders must be placed and confirmed by the cut off times outlined above, as our production works to strict deadlines.

3. We do not offer cancellations or refunds and any changes to an order must be requested 48 hours prior to your selected delivery time.

4. If you are not at the drop off location requested for delivery (residential or commercial) your order will be left by the courier either at the door or reception.

5. Please ensure that your are aware of your delivery time and date to preserve the freshness and perishability of our products. Please refrigerate your order as soon as possible. 

6. Superfluid will not take any responsibility for any lost or stolen property.

 

RETURNS

If in the event your purchase is spoilt/rancid or breaches a consumer guarantee we will exchange the product upon presentation of your proof of purchase. This only applies to store bought products.

If the product is purchased via online and the product is spoilt, Superfluid takes no responsibility in refunding or replacing the spoilt product. The customer accepts the responsibility when purchasing the product that the Superfluid products are fragile and must be refrigerated after the product has been delivered. 

In the event that the consumer changes their mind about a product they have ordered online, Superfluid will not provide a refund or replacement for the order.

To discuss an exchange please email us info@superfluid.me or visit us at the the Superfluid store 193 Bourke street Melbourne.