Delivery & Returns
We can deliver Superfluid straight to your home or workplace.
Delivery is currently available in Melbourne - Monday to Friday. – Please see our areas of delivery below.
To be eligible for delivery, there is a minimum of 4 Superfluid Juices or Mylks per delivery. We will deliver for FREE in the Melbourne CBD - FREE delivery is only if you have the 3000 postcode.
If you have arranged an in- store pick up, please note that if you do not pick up your Juices or Mylk within 48 hours of your specific pick up date, you will not be refunded for your order.
MELBOURNE CBD DELIVERIES
Deliveries are available Monday – Friday in the Melbourne CBD. Orders received by 3pm will be delivered on the day. Orders placed after 3pm will be processed the next working day.
ALL OTHER AREAS / DELIVERIES OUTSIDE OF CBD:
Superfluid now delivers to most areas. Deliveries are available Monday – Friday.
Orders received by 3pm will be delivered on the day. Orders placed after 3pm will be processed the next working day.We charge $10 delivery fee for anywhere up to 10km outside the CBD. If you are 10km -18km outside the CBD then the delivery charge is $18.
If you require delivery for an event or office or you live outside the 18km radius for delivery then please email firstname.lastname@example.org
There is a minimum order of 4 juices or mylks.
CLEANSE PACKS DELIVERY INFORMATION
The Superfluid cleanse packs will be delivered between 6.30pm and 9.30pm the evening before the cleanse start date.
E.g. If you have selected Wednesday as your start of cleanse day – then your order will be delivered on the Tuesday evening, so you are able to wake up and start the cleanse. If you require a different delivery schedule or are outside the 18km delivery range, then please email us at email@example.com and we can arrange some other delivery time – however this may incur an extra service fee.
There are 2 ways to receive your cleanse order
1. Free Pick Up
You can collect your Superfluid cleanse from our store at 193 Bourke Street, Melbourne 3000. Your cleanse will be ready from 4.30pm – 6.00pm (the day prior to your cleanse start date)
2. Home Delivery
Delivery of your cleanse will be between 6.30pm – 9.30pm the evening prior to your selected start date.
Our drivers will do the following: 1. Knock on Door 2. Call Mobile number on form 3. Text the number. Once these steps have been done with no response, the delivery person will then leave the cleanse pack on the front door step of the address given – or secure location if requested.
DELIVERY TERMS AND CONDITIONS:
1. We strive for accurate delivery times; however, delivery times may be delayed due to unforeseen road delays.
2. For next day delivery, orders must be placed and confirmed by the cut off times, as our production works to strict deadlines.
3. We do not offer cancellations or refunds. Any changes must be requested 48 hours prior to delivery.
4. If you are not home or available to collect at an office at the time of delivery, the order will be left by the courier at your own risk, at the door or at reception. Superfluid is not responsible for lost or stolen juice, or product that has been left out for extended periods of time, so please ensure you are aware of your orders delivery time and date!
5. Due to the freshness and perishability of our products, please refrigerate the products as soon as possible.
If in the event your purchase is spoilt/rancid or breaches a consumer guarantee we will exchange the product upon presentation of your proof of purchase. This only applies to store bought products.
If the product is purchased via online and the product is spoilt, Superfluid takes no responsibility in refunding the spoilt product. The customer accepts the responsibility when purchasing the product that the Superfluid products are fragile and must be refrigerated after the product has been delivered. Therefore, if product is spoilt, Superfluid will not provide a refund or replacement product of delivered goods.
In the event that the consumer changes their mind about a product they have ordered online, Superfluid will not provide a refund or change the product order.
The fastest way to obtain an exchange is to visit the Superfluid store where our team will be able to assist you immediately.
If visiting the store is not convenient for you, or there is not a store close to you, then please email the Superfluid Team as soon as possible on email firstname.lastname@example.org where one of our representatives will call you back to discuss the available options.